For returns of this item please contact Adam at Adam@broadbase.store along with the reason for the return
.Return costs are at your expense and we would recommend you obtain a free ‘proof of postage’ receipt from your Post Office, please note this is different from a standard receipt. You must package the goods appropriately to ensure that they are returned in perfect condition as they are your responsibility until they reach us. We will exchange any faulty goods at our own expense. This guarantee does not affect your statutory rights. Under the Distance Selling Regulations 2000, if you buy online you have the right to a full refund if you request one in writing within 7 working days of receipt.
Damages:
Items received damaged you must notify us within 2 working days of receipt of purchase. Claims recieved after this point will not be accepted. please send your claim to Adam@broadbase.store along with any photos of the fault along with as much information as possible. Where possible we will endeavor to repair or replace faulty goods, dependent on the degree of the damage and stock availability. You will not be charged for re-delivery of this product.
