Shipping Policy – Broadbase
At Broadbase, we’re committed to getting your mobile accessories to you as quickly and safely as possible. Please read our shipping policy below for all the details you need.
📦 Processing Times
- All orders are processed within 1 business Day (excluding weekends and bank holidays).
- You will receive a confirmation email once your order has been shipped, including tracking details.
🚚 Shipping Options & Delivery Times
Shipping Within United Kingdom
- Standard Shipping: 2-3 business days
- Express Shipping: 1–2 business days
Note: Shipping times are estimates and may vary during peak periods or due to unforeseen circumstances.
International Shipping
Unfortunately we are able to ship internationally
💰 Shipping Costs
- Shipping fees are calculated at checkout based on your location and chosen shipping method.
- Free Standard Shipping on all orders over £20
📦 Tracking Your Order
- Once your order ships, you’ll receive a tracking number via email.
- You can track your package directly from the email or through our Order Tracking Page.
📬 Address Issues
- Please double-check your shipping address before placing an order.
- We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
🛑 Delays or Lost Packages
- If your order is delayed or missing, contact us at Adam@broadbase.com with your order number. We’ll help you resolve it as quickly as possible.
Thank you for shopping with Broadbase. We’re here to make sure your experience is smooth from checkout to delivery. 🚀
